Software as a Service  >  CRM  >  Rightnow


Product Overview

RightNow provides a set of applications designed to seamlessly address customer interactions across the web, social networks and the contact center. Customers can serve themselves, receive online agent assistance or seamlessly transition across the two channels. The social networking application allows customers to interact via the community and allows for the monitoring of customer conversations and responding to them. The contact center application allows users to interact via phone, email or chat.