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Parature

Product Overview

Parature offers products focused on customer service and support. The user interaction is via a customer portal that utilizes a knowledgebase and a trouble ticket system to handle the customer support and help desk needs. Parature support channels such as chat, ticket, email, phone, and the web. The products integrate with other systems such as Saleforce.com for CRM data, angel.com for call routing, SAP and Netsuite for ERP primarily to get customer data.

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